Comments on: Q-Review Special Edition: More shockingly bad customer service from Warners' Stellian

By: Anonymous

Anonymous — Wed, 11 Mar 2009 18:33:28 +0000

Got a similar situation going with W/S. Brand new refrigerator– refrigerator side doesn’t work. They will only promise an 8 hour window for a repairman to show up. I asked them (since its brand new) to just exchange it. They said I would have to call the store and talk to the salesman. He of course won’t answer or return my calls. Another 1/2 hour on the phone with their customer service got them down to a 3 hour window, but not on days when we would be available. Worst customer service on a new product that I have ever experienced. I would advise everyone to stay away from Warner Stellian.

By: Pops

Pops — Tue, 11 Nov 2008 00:35:47 +0000

Sounds like a good story for one of the local TV stations and their consumer affairs segment. Perhaps the State has a commission for just this sort of thing. This is the absolute worst example of customer relations I have ever heard of. There must be someplace or someone to turn to for assistance.

By: javen

javen — Mon, 10 Nov 2008 16:45:45 +0000

Believe me, if I weren’t tied to home, I’d be there right now.

By: Ms. Huis Herself

Ms. Huis Herself — Mon, 10 Nov 2008 15:10:27 +0000

So… when do they break down and get you a whole new frig? I’d be approaching the “stand outside the store with anti-W-S flyers and chase away customers until they get me a new frig” stage about now.